Our clinic has moved to Cypress: 21212 Northwest Fwy, Suite 205, Cypress, TX 77429. Phone, fax and email are unchanged. Virtual visits are available for patients located in Texas.Moving detailsBook a virtual visit

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Terms & Conditions

Welcome to BashirNeurology.com. These Terms and Conditions govern your use of our website and telemedicine services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.

1. Medical Disclaimer

  • BashirNeurology.com provides telemedicine consultations exclusively for neurology and headache-related conditions.
  • Our services do not replace emergency medical care or necessary in-person evaluations.
  • If you experience a medical emergency, call 911 or go to the nearest emergency facility immediately.
  • Services are advisory in nature, based only on the information provided by the patient.
  • Bashir Neurology and its providers do not guarantee diagnosis, treatment outcome, or symptom improvement.

2. Eligibility for Services

To use our services, patients must:

  • Be located within the State of Texas at the time of consultation.
  • Be 18 years or older, or a minor with consent of a parent/legal guardian.
  • For minors under 18:
    • A parent/guardian must authorize the consultation.
    • The parent/ guardian must be present during the session.
    • All medical decisions will be made jointly with the guardian.
  • Provide complete and accurate medical history and health information.
  • Understand that telemedicine may not be suitable for all conditions and referral for in-person care may be recommended.
  • Medicare services are available only to eligible Texas residents and may require additional consent.

3. Patient Consent

By submitting a consultation request, you consent to receive care via telemedicine, which may involve:

  • Video, phone, or secure messaging
  • Sharing of electronic health records when necessary
  • Acknowledgment that telemedicine has limitations compared to in-person visits

 

A physician-patient relationship is formed only during the scheduled consultation. Long-term care or follow-up may require separate agreements.

4. SMS Terms & Conditions

1. SMS Consent Communication:

The phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications:

If you have consented to receive text messages from Bashir Neurology & Headache PLLC, you may receive messages related to the following:

  • Appointment reminders
  • Follow-up messages
  • Billing inquiries
  • Promotions/offers

Example: “Hello, this is a friendly reminder of your upcoming appointment with Dr. Ferhad Bashir at 21212 Northwest Fwy, Suite 205, Cypress, TX 77429 on 01/01/2026 at 2.00 PM. You can reply STOP to opt out of SMS messaging from Bashir Neurology & Headache PLLC at any time.”

3. Message Frequency:

Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week related to your appointments/billing, etc..

Example: “Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”

4. Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method:

You may opt in to receive SMS messages from Bashir Neurology & Headache PLLC in the following ways:

  • By submitting an online form
  • Verbally, during a conversation

6. Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7. Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://bashirneurology.com/contact-us/

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8. Standard Messaging Disclosures:

  • Message and data rates may apply.
  • You can opt out at any time by texting “STOP.”
  • For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
  • Message frequency may vary

5. Appointment Scheduling & Cancellation

  • Appointments must be booked through our official website.
  • Cancellations 24+ hours before the scheduled time = full refund.
  • Cancellations with less than 24 hours’ notice = 50% cancellation fee.
  • No-shows = non-refundable

6. Refund & Chargeback Policy

  • Refunds are processed within 7–10 business days if canceled per policy.
  • Completed consultations are non-refundable.
  • If a consultation cannot be conducted due to unforeseen issues, a full refund may be issued.
  • By submitting payment, you agree not to initiate chargebacks without first contacting us for resolution.
  • Unjustified chargebacks may result in:
    • Permanent ban from services
    • Recovery through legal and collection actions, including fees

7. Payment Terms

  • All payments are due at booking.
  • We accept major credit/debit cards and secure digital payment options.
  • Insurance reimbursement is not guaranteed. Patients are responsible for confirming coverage.
  • Medicare services are limited to Texas residents for medically necessary consultations.

8. Privacy & Data Security

  • Your data is protected under HIPAA and applicable laws.
  • Encrypted, secure platforms are used for consultations and data storage.
  • We do not share, rent, or sell your health information.

9. Limitation of Liability

Bashir Neurology and its providers are not liable for damages arising from:

  • Use of telemedicine services
  • Technical failures or service interruptions
  • Misinterpretation/misuse of medical advice
  • Patient failure to seek additional care when needed

10. Acknowledgment of Services Rendered

By completing a consultation, you confirm that:

  • You received the service as described
  • You understand and accept the outcome
  • You waive the right to dispute charges based on dissatisfaction with advice
11. Modifications

We may update these Terms at any time. Continued use of services implies acceptance of updated Terms.

12. Governing Law

These Terms are governed by the laws of Texas, USA. Disputes will be resolved in the courts of Harris County, Texas.

13. Contact Information

Bashir Neurology Clinic

📍 21212 Northwest Fwy, Suite 205, Cypress, TX 77429

📧 Email: info@bashirneurology.com

📞 Phone: +1 (832) 209-8298